Do not initiate a chargeback process, as these may take up to 120 days before a refund is issued.We will not be held responsible for any labor or 3 rd party costs, which occur as the result of the installation of wrong or defective parts.Accessories (down rods, remotes, lamp shades, mounting hardware, Palm Fan Blades, etc.) and replacement glass are non-returnable.No credit will be issued for any shipping costs.No returns will be accepted for large quantity orders, custom and made-to-order products and special orders, or large project quotes.Merchandise must not have been installed or altered in any way, including cutting or clipping wires.Merchandise must be in its original carton, including all packaging materials and accessories, and have no markings or writing on the box.All merchandise that is returned must have an RGA Number.All return requests after 30 days will be denied and closed. You mist submit a return request within 30 days of receiving your item.Ideally, we'd like to help assist you in making the right product purchase for your lighting needs! If you have any questions regarding products you're looking to purchase, please don't hesitate to send us a message and we'll be able to assist you. Simply put, our suppliers charge us a restocking fee - sometimes exceeding 25%. Restocking fees are never convenient, but are a necessity for us to make up the loss we take due to returns. You may also exchange your purchase for other product(s) of equal or greater value, and the re-stocking fee is reduced to 15%.Your credit will be applied when the item has been received and inspected. You will not be issued a credit if we cannot confirm delivery of the item. For your protection, your return must be shipped via a carrier that can provide full tracking information including delivery confirmation.Customers are responsible for all shipping fees back to our warehouse. All merchandise that is returned must have an RGA Number. Products must be sent in to Concept Lighting within 30 days after receiving a return approval.A restock fee of 25% will apply to all returns. They must be repackaged properly in the original packaging. Products must be in original condition, having never been installed.If you are exchanging your item/s we will process your new order and issue a return. Our Specialists will contact you within 3 business days to confirm your request. If you've received damaged merchandise we will replace it at no cost to you, see below for replacement/return instructions. We will contact you within 3 business days with instructions. Simply email us within 30 days of receiving your product and advise us of the reason for your return. Returns must be pre-authorized by our Customer Service team before you can return any merchandise. We understand, however, that it can be difficult to shop from a computer screen and that's why we have a straightforward return and exchange process. We believe you will be very pleased with our products. Nunavut, Northwest Territories & Yukon: $99.99 If additional shipping fees are required, you will be contacted by our Customer Service representatives.įor orders below $300, the following shipping rates are as follows:Īlberta, British Columbia, Manitoba, Newfoundland & Saskatchewan: $34.99 Some larger items, and items being shipped to remote areas, may be subject to an additional flat rate shipping fee of $100. Items being delivered to condos or apartment buildings are brought to the lobby. ![]() The delivery team does not enter your home or assemble/install your item. Once your item is shipped, you will receive a tracking number. Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via freight carrier-these items are identified at time of purchase. We do not ship outside of the Canada at this time. ![]() We are also proud to offer *FREE Standard Ground delivery within Mainland Canada on all orders over $300. We do not charge you extra shipping for split shipments. If you ordered two or more items, you may receive them in multiple boxes on different days, due to varying item availability and shipping locations. Most items ship within 10 business days of placing your order (some vendors/items are made to order and require longer to process).
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